LocalLink is an AI-powered service navigation tool that helps NHS and local authority frontline workers find the most appropriate local services for the people they support — in seconds.
Every area has hundreds of local services across housing, mental health, social care, substance misuse, financial support, and community provision. No single worker can hold all of that in their head. People fall through the gaps — not because workers don't care, but because the system is too complex to navigate alone. As neighbourhood working and integrated care accelerate, the pressure on frontline staff to know more, join more dots, and do more with less has never been greater.
LocalLink works the way frontline professionals think — in plain English, about real people in real situations.
Type a plain English description of the person's circumstances — no forms, no codes, no jargon. No names or identifying details needed.
LocalLink reads the situation and matches it against a verified directory of local Tameside services, ranking them by relevance to this specific person.
Receive a navigator's assessment, ranked service recommendations with contact details, and a printable referral summary — available in 10+ languages.
Watch how a frontline worker describes a complex situation and receives an instant, intelligent service recommendation.
LocalLink works for any public service professional who needs to connect people to the right support — whoever employs them, wherever they work.
GPs, nurses, receptionists, social prescribers, community nurses, and hospital discharge teams connecting people with community and social care support.
Housing officers, social care staff, benefits advisers, customer service teams, and community safety workers helping residents access the right support.
Voluntary organisations, foodbanks, domestic abuse services, faith groups, and community hubs working alongside statutory services.
School staff, inclusion leads, and early help teams identifying and referring pupils and families to the right community support.
Officers, PCSOs, probation staff, and criminal justice workers connecting people with the support that reduces reoffending and vulnerability.
Place-based teams, integrated neighbourhood hubs, and multi-agency partnerships working together under integrated care and neighbourhood health models.
Describe a situation naturally — no codes, no categories. LocalLink understands context, not just keywords.
One-click print summary with navigator assessment, top services, contact details, and worker notes box.
Print referral summaries in Arabic, Urdu, Polish, Bengali, Punjabi, Somali, Chinese, French and more — with dialect options.
Services are maintained in a live database — updates appear automatically within minutes, no code changes needed.
No personal data entered. No names, dates of birth, or NHS numbers. Described in general terms only.
Search logs, popular queries, and service match data — giving organisations evidence of impact and usage patterns.
The NHS 10 Year Plan sets a clear direction — shift care closer to home, invest in prevention, build neighbourhood health teams that work across organisational boundaries. LocalLink is the practical tool that makes that vision real at the point of contact.
Getting the right referral first time prevents escalation to higher-cost acute services. A housing referral today avoids an A&E attendance next month.
LocalLink supports the shift to place-based, multi-agency teams by giving every worker — regardless of employer — the same shared knowledge of local provision.
A consistent, verified local directory means every worker is working from the same information — reducing wasted contacts, wrong referrals, and frustrated citizens.
LocalLink was founded by Sam Rothwell, an NHS Operations Manager with direct frontline experience of the challenges public service workers face navigating local provision. The NHS 10 Year Plan, neighbourhood health models, and integrated care frameworks all point in the same direction — earlier intervention, better coordination, and less duplication. LocalLink makes that happen at the moment of contact.
Every unnecessary A&E attendance, every missed social care referral, every family that falls between services represents both a human cost and a system cost. LocalLink reduces both — by giving every worker, regardless of their experience level, access to the right answer at the right moment.
Whether you're an NHS organisation, local authority, or VCSE body — we'd love to hear from you. We're currently in pilot discussions and actively looking for founding partners.
We'll respond within 2 working days.